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Return Policy

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  1. Cancel order
  2. Refund order
    1. Refund policy period
    2. Refund conditions
  3. Other problems

1. Cancel order

Within 24 hours (from Monday to Friday) or 48 hours (Saturday, Sunday) after order payment, customers can notify order cancellation via customer care email: contact@foxdark.com.

After the time specified above, order cancellation will be void

2. Refund order

2.1 Refund policy period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2.2 Refund conditions

To be eligible for a return, your item must be in the same condition you received it, unused or unworn, with tags, and in the original packaging. You will also need a receipt or proof of purchase.

To get started again, you can contact us at contact@foxdark.com. We will respond to your request within 3 days. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package.

When making a refund request, please provide the following information

  1. Order number
  2. Photos of the package before and after opening
  3. Image of purchase invoice

We will notify you once we receive and inspect your return and let you know whether a refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and send the refund.

3. Other problems

3.1 Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the problem and fix it.

3.2 Exceptions/non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

3.3 Exchange

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, purchase the new item separately.

* Policies are based on local laws and our partners' policies

* All successfully completed orders will be covered by this policy, without exception

Thank you !

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